Privacy Policy

1Information we collect

Information you give us

• Contact and request forms: your name, email address, phone or WhatsApp number, company, country, billing address, GSTIN (for clients in India), the pack or service you’re interested in, and any message you write.
• Emails, WhatsApp messages and calls with us, including briefs and feedback.
• Project materials you send: logos, text, photos and other files needed for your designs.
• Payment details needed to match your payment to an invoice, such as the payer’s name, the amount and the transfer reference. We never ask for or store card numbers or online banking passwords.

Information collected automatically

• When you visit our website, our hosting server and website tools record technical data such as your IP address, browser and device type, the pages you view, the time of your visit and the site that referred you.
• Some of this comes from cookies. See “Cookies and tracking” below.

Information from others

• When you book a call, the booking service (Calendly) shares your name, email and chosen time with us.
• Banks and payment services confirm when your payment has arrived.
• If someone recommends us, they may share your contact details with your permission.

2How we use your information

• To answer your enquiry, recommend a pack or service, and prepare quotes and invoices.
• To deliver our services: creating designs, managing revisions, tracking your credit balance and reminding you before credits expire.
• To meet our legal obligations, including GST, tax and accounting records in India.
• To keep our website secure and understand how it is used, so we can improve it.
• To send existing clients occasional updates about our services. You can ask us to stop at any time.

We process your information because you asked us to (for example, by submitting a form), because we need it to provide a service you’ve bought, because the law requires it, or with your consent. Where we rely on consent, you can withdraw it as easily as you gave it.

3Images of people, including children

Many of our clients are schools and early-learning centres that send photos of students, staff or families for their designs. When you send us images of people, you confirm that you have their permission, or a parent’s or guardian’s permission for children, to use them in your marketing. We use these images only for your project. We never show designs that contain photos of children in our own portfolio or marketing, and we delete the images on request.

4Who we share your information with

We do not sell or rent your personal information. We share it only with:

• Service providers we use to run our business: website hosting, our website’s form tool, email and file storage (such as Google Workspace), call scheduling (Calendly), messaging (WhatsApp), and banks and payment services (such as Skydo and ICICI Bank). They may use your information only to provide their service to us.
• Our accountant or tax advisers, for invoicing, GST and tax filings.
• Authorities, when we are legally required to, or to protect our rights or the safety of others.

Agencies and white-label partners: if you send us work for your own clients, we keep their identities and materials confidential and never contact them directly.

5Cookies and tracking

Cookies are small files a website stores in your browser. Our website uses:

• Essential cookies that make the site and its forms work and protect them from spam.
• Analytics and advertising cookies, when we use tools such as Google Analytics or the Meta Pixel. These help us count visits, see which pages are useful and measure our ads. The companies providing these tools may collect information about your activity on our site and on other websites over time.

You can block or delete cookies in your browser settings. The site will still work, though some features such as forms may need essential cookies.

Do Not Track: some browsers send a “Do Not Track” signal. Because there is no common standard for these signals, our website does not currently respond to them. You can still control cookies through your browser.

6International transfers

We are based in India and handle your information here. Some of our service providers store data in other countries, including the United States. When you work with us, your information may be processed in India and in those countries. We choose established providers that protect personal information, and we share only what each one needs.

7How long we keep your information

• Enquiries that don’t lead to work: up to 24 months, then deleted.
• Client records, invoices and payment records: as long as Indian tax and accounting laws require, usually about 8 years.
• Project files and design source files: up to 3 years after your last project, so we can help with future changes, unless you ask us to delete them sooner.
• Website technical logs: for the period required by law or needed for security, usually up to 12 months.

8How we protect your information

We use password-protected accounts with two-step verification where available, secure (HTTPS) connections on our website, and access limited to the people who need it for your work. No method of storage or transmission is completely secure. If a data breach affects your personal information, we will tell you and the relevant authorities as the law requires.

9Your rights and choices

Depending on where you live, you can:

• Ask what personal information we hold about you and how we use it.
• Ask us to correct, complete or update it.
• Ask us to delete it, unless we must keep it by law, for example invoices.
• Withdraw your consent, or ask us to stop sending updates.
• In India, nominate someone to exercise these rights for you if you die or become unable to act.
• Complain to a data protection authority, such as the Data Protection Board of India or the Office of the Privacy Commissioner of Canada.

To use any of these rights, email us from the address we have on file, or tell us how to verify who you are. We reply within 30 days. If you raise a complaint, we aim to resolve it as quickly as possible and within 90 days at the latest.

10Children

Our website and services are meant for businesses and organisations, not for children. We don’t knowingly collect personal information from anyone under 18 through our website. Images of children that clients send for their projects are covered in the “Images of people, including children” section above.

11Links to other websites

Our website links to other sites, such as Calendly, Instagram and Facebook. Their own privacy policies apply when you use them.

12Changes to this policy

We may update this policy when our services or the law change. The “Last updated” date at the top shows the latest version. If a change significantly affects how we use your information, we will tell our clients by email.