FAQs
Questions about working with us
How we work, what we design, and what to expect. Questions about credit packs and prices are answered on our Pricing page.
About us
Who is Prodigious Design Studio?
We’re a design studio based in Cuttack, Odisha and Bengaluru, Karnataka, India, working with businesses since 2013. We design print, social media and web material for clients in the US, Canada, the UK, the Middle East and India.
Do you only work with schools?
No. We began with schools and early-learning centres and still do a lot of education work, but we design for businesses of every kind, including healthcare, food and hospitality, sports, consumer products and professional services.
Are you a registered business?
Yes. We’re registered for GST (GSTIN 21AXJPS4628J1Z8) and as a micro enterprise with India’s Ministry of MSME (Udyam UDYAM-OD-07-0138991). You can verify both on gst.gov.in and udyamregistration.gov.in.
Services
What can you design?
Brochures, flyers, posters, catalogues, presentations, logos and stationery, social media posts and reels, banners and signage, certificates, ID cards, books and workbooks, and websites. See our Services page for more.
Do you build websites?
Yes. We design and build websites, usually on WordPress. Websites are quoted as projects because each one is different. Book a free call to talk it through.
Do you manage social media accounts?
Yes. We can plan a monthly content calendar, design the posts and reels, and publish them once you approve. Advertising budgets are paid by you directly to the platform.
Do you print the designs?
We prepare print-ready files to your printer’s specifications, with the right size, bleed and colour settings. Printing itself is arranged by you with your preferred printer.
Do you write the text?
Send us your text and we’ll fit it to the design. If you need help writing it, we can quote copywriting separately.
Working together
How do I get started?
Choose a credit pack on our Pricing page and send a request. There’s no payment at that stage. We email your invoice within 1 business day, and you can send your first brief as soon as payment arrives.
What should a brief include?
Your logo and brand colours or fonts, the text and images for the design, the size or format you need, where it will be used, and your deadline. Examples of designs you like are always helpful.
Who will I be talking to?
You’ll have one point of contact for all your work, so you never have to explain your brand twice.
How do time zones work if I'm in the US or Canada?
We work Monday to Friday, 9 a.m. to 6 p.m. India time, which is overnight in North America. Send a brief at the end of your day and single-page designs are usually ready by your next business morning. Video calls are scheduled in advance at a time agreed with you.
How many revisions do I get?
Up to 3 rounds of revisions per design. If a first concept clearly misses your written brief, we redo it at no extra credit.
Pricing and payment
How does your pricing work?
Most clients buy a prepaid credit pack and use it over 12 months. There’s no subscription. Each piece of work uses credits according to its size. Packs, prices and the credit table are on our Pricing page.
Can I hire you for a one-off project?
Yes. Websites, social media management and large campaigns are quoted as projects. All projects are paid 100% in advance.
How do I pay, and is tax added?
Clients outside India pay in US dollars by bank transfer, with no GST. Clients in India pay in rupees by bank transfer or UPI, with 18% GST on a GST invoice. Payment details are on your invoice.
What is your refund policy?
Credit packs are non-refundable once active, which is why every design includes revisions and a redo. Full details are in our Refund, Cancellation & Delivery Policy.
Files and ownership
What files will I receive?
Print-ready PDFs for anything printed, and PNG or JPG files for web and social media. International clients also receive the editable source files.
Who owns the designs?
Clients outside India own the copyright in their final designs once paid. Clients in India can use their designs across their business, with copyright transfer on request. Logos and brand identities always become the client’s property in every region.
Will you show my work in your portfolio?
For clients outside India, never without your written permission. For clients in India, we may show published work unless you ask us not to. We’ll sign an NDA on request.
Agencies and print shops
Can you work under my agency's brand?
Yes. We offer white-label design for print shops, agencies and marketing teams. Your clients never see our name, and we never contact them directly. See white-label design for agencies.
Still have a question?
Book a free 15-minute call or email soumendra@prodigiousdesignstudio.com.
