Terms of Service

1Using our website

• You may browse our website and share links to it. Please don’t copy, resell or republish its content, designs or portfolio images without our written permission.
• Work shown in our portfolio belongs to our clients or to us and appears with permission. Client names and logos are trademarks of their owners.
• We keep the website accurate and up to date, but prices, services and content can change without notice. The price on your invoice is the one that applies.
• Don’t misuse the website, for example by sending spam through our forms, trying to break its security or uploading harmful files.

2Our services and how they are agreed

We provide graphic design, social media design and management, and website design. Work is agreed in one of two ways:

• Credit packs: prepaid credits used across many designs. Our Credit Pack Terms apply, and where they differ from these terms, the Credit Pack Terms take priority.
• Projects: work such as websites, social media management or large campaigns, based on a written quote or proposal. The quote sets out the scope, price, timeline and payment schedule. Where it differs from these terms, the quote takes priority.

3Quotes, scope and changes

• Quotes are valid for 30 days unless they say otherwise.
• The scope is what the quote or proposal describes. Extra pages, designs, features or rounds of changes beyond it are quoted separately before we do them.
• Timelines start once we have your payment, your approval of the quote and the materials we need.

4Payment

• All work is paid 100% in advance. We start once your payment has arrived.
• Invoices are valid for 7 days. If an invoice isn’t paid in that time, the quoted price and timeline may change.
• Clients outside India pay in US dollars with no GST. Clients in India pay in rupees plus 18% GST. Each party pays its own bank or transfer charges.
• Final files and ownership pass to you once the work is paid in full, which with advance payment is from the start.
• Refunds and cancellations follow our Refund, Cancellation & Delivery Policy.

5Your responsibilities

• Send complete and accurate content, such as text, images, brand files and instructions, and reply to questions and drafts promptly.
• You confirm you have the right to use everything you send us, including permission from any people, or their parents or guardians, shown in photos.
• Check every design before approving it, including spelling, prices, dates, contact details and any legal or regulatory statements. Once approved, you’re responsible for how it is used, printed or published.
• If a project waits on your input for more than 30 days, we may pause it. We’ll restart it when you’re ready, subject to our schedule.

6Revisions

Each design includes up to 3 rounds of revisions, unless your quote says otherwise. Credit-pack work also includes a redo if a first concept clearly misses your written brief, as set out in the Credit Pack Terms. Further changes, or changes to an approved design, are new work.

7Ownership of designs

• Clients outside India: once paid in full, copyright and commercial rights in your final approved designs transfer to you.
• Clients in India: once paid in full, you may use your final approved designs across your business. Full copyright transfer is available on request and quoted separately.
• Logos and brand identities, all regions: once paid in full, copyright transfers to you, so you can register them as trademarks.
• Drafts, unused concepts, our working methods and any templates we create for our own use remain ours.
• Stock images, fonts, website themes, plugins and other third-party items stay subject to their own licences. We tell you before using any paid item, and its cost is yours.

8Websites and social media

• Websites: domains, hosting and paid plugins are registered in your name or paid by you, and you’re responsible for renewing them. Ongoing updates, backups and maintenance are not included unless your quote says so.
• Social media: you own your accounts and give us access only as needed. We post content you have approved. Advertising budgets are paid by you directly to the platform.

9Confidentiality and our portfolio

• We keep your business information and unpublished work confidential and use it only to provide our services.
• Clients outside India: we won’t show your work publicly without your written permission. We’ll sign your NDA on request.
• Clients in India: we may show finished work that you have already published in our portfolio and on social media, unless you ask us in writing not to. We never show designs that contain photos of children.
• Agencies and white-label partners: we never show work made for your clients and never contact your clients directly.

10No guaranteed results

We create designs and content to help your marketing, but we can’t guarantee outcomes such as sales, enquiries, admissions, followers, search rankings or advertising performance. These depend on many things outside our control.

11Printing and third parties

We prepare print-ready files to the specifications you or your printer give us. We are not responsible for errors, delays or colour differences caused by printers, platforms or other third parties.

12Limitation of liability

Our total liability for any claim relating to our services is limited to the amount you paid for the specific service or pack involved. We are not liable for indirect losses, such as lost profits, lost business or lost data.

13Ending our work together

Either of us may end a project by written notice. You pay for the work completed up to that point, and we deliver the files for paid work. Unused credits follow the Credit Pack Terms.

14Events outside our control

Neither of us is responsible for delays caused by events beyond reasonable control, such as natural disasters, power or internet outages, illness or government action. We’ll tell you promptly and agree a new timeline.

15Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts at Cuttack, Odisha. We’ll always try to resolve a concern by talking first.

16Changes to these terms

We may update these terms from time to time. The “Last updated” date shows the current version. Work already agreed continues under the terms in place when it was agreed.