Credit Pack Terms

1Credit packs and what a credit covers

A credit pack is a prepaid number of design credits. Each piece of work uses credits according to its type and size, as shown in the “What one credit covers” table on our Pricing page. For example, a flyer or social media post uses 1 credit and a brochure uses 1 credit per 4 pages. Resizing a finished design for other formats does not use credits.

If a request doesn’t fit the table, we’ll tell you how many credits it needs before we start. Work only begins once you agree.

2Ordering and payment

• You request a pack through the form on our Get Started page. A request is not a payment and does not commit you to buy.
• We email you an invoice, normally within 1 business day. Credits are activated on the day we receive payment in full.
• India instalment plans: for packs paid in instalments, credits are released in proportion to the instalments received.
• Any fees your bank or payment provider charges for sending the payment are paid by you, so the invoiced amount reaches us in full.
• Pilot pack: available once per client, as a first order only.

Packs are available at the prices for the region where you are billed.

3Validity and expiry

• Credits are valid for 12 months from the date your payment is received, whatever the pack size.
• Credits not used within that time expire. They can’t be exchanged for cash or transferred to another business.
• If you hold more than one pack, we use the credits that expire first.
• We aim to remind you before your credits expire. A missed reminder does not extend the validity.

4How work is scheduled

• Starter and Growth packs have up to 2 requests in progress at a time. Pro and Partner packs have up to 3. Further requests join a queue.
• Turnaround times start once we have a complete brief, meaning the text, images, brand files, sizes and deadline the work needs.
• Our working hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. India Standard Time, excluding Indian public holidays.
• Turnaround times on our website are typical times, not guarantees. For larger projects such as brochures or videos, we confirm the timeline before we start.

5Revisions and redo

• Each design includes up to 3 rounds of revisions. A revision is a change to the same design, such as text, colours, images or layout.
• A new idea, a different piece or a new size of job is a new request and uses its own credits.
• Redo: if a first concept clearly misses your written brief, we redo it from scratch at no extra credit. This applies once per design and is judged against the brief you gave us. A change of brief after work has started is a new request.
• A design is final when you approve it, or 14 days after delivery if we haven’t heard from you.

6Your materials and approvals

• You confirm that you have the right to use any logos, text, photos and other material you send us.
• Before you approve a design, please check all text, spelling, prices, dates and any legal or regulatory statements. Once approved, you are responsible for how the design is used, printed or published.
• We are not responsible for errors in printing or production carried out by third parties.

7Ownership and use of designs

• Clients outside India: once the pack is paid in full, copyright and commercial rights in your final approved designs transfer to you.
• Clients in India: you may use your final approved designs across your business. Full copyright transfer is available on request and quoted separately.
• Logos and brand identities, all regions: once paid in full, copyright transfers to you, so you can register them as trademarks.
• Unused concepts and drafts remain ours.
• Stock images, fonts and other third-party assets stay subject to their own licences. We use assets that are licensed or free for commercial use, and we’ll tell you before using any paid asset. Its cost is yours.

8Confidentiality and our portfolio

• Clients outside India: your work is confidential. We won’t show it publicly without your written permission, and we’ll sign your NDA on request.
• Clients in India: we may show finished work that you have already published in our portfolio and on our social media, unless you ask us in writing not to. We never show designs that contain photos of children. An NDA is available on request and quoted separately.
• We keep your files and business information private and use them only to provide our services.

9Refunds

Packs are non-refundable once credits are active. This is why every design includes revisions and a redo when a first concept misses the brief. If we are ever unable to provide the service, we will refund the value of your unused credits.

10Limitation of liability

Our total liability for any claim relating to a pack is limited to the amount you paid for that pack. We are not liable for indirect losses, such as lost profits or lost business.

11Changes to these terms

We may update these terms from time to time. The terms in place when you paid for a pack apply to that pack.

12Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts at Cuttack, Odisha.