Refund, Cancellation & Delivery Policy

1Before you pay

A request through our website, a quote or an invoice doesn’t commit you to anything. If you change your mind before paying, just tell us and we’ll cancel the invoice.

2Credit packs

• Credit packs, including the Pilot, are non-refundable once credits are active, which happens on the day your payment arrives.
• Unused credits can’t be exchanged for cash and expire 12 months after payment.
• If you’re unhappy with a design, we fix it through up to 3 rounds of revisions. If a first concept clearly misses your written brief, we redo it from scratch at no extra credit.
• If we’re ever unable to provide the service, we’ll refund the value of your unused credits.

Full details are in our Credit Pack Terms.

3Project work

• Projects are paid 100% in advance. Payment reserves our time in the schedule.
• If you cancel before work starts, we refund your payment in full.
• If you cancel during a project, we keep payment for the work completed up to the date of cancellation and refund the rest.
• If we cancel a project for reasons on our side, we refund any payment for work we haven’t done.
• Fees paid to third parties on your behalf, such as stock images, fonts, domains, hosting or plugins, can’t be refunded by us.

4Duplicate payments and overpayments

If you pay twice or pay more than the invoice amount, we’ll refund the extra, or add it as credit to your account if you prefer.

5How refunds are paid

• Refunds go back to the account that paid, in the original currency.
• We send approved refunds within 14 business days. Your bank may take a few more days to show them.
• We can’t cover bank charges or exchange-rate differences on refunds.

6How to ask for a cancellation or refund

Email soumendra@prodigiousdesignstudio.com with your name, invoice number and the reason. We’ll reply within 5 business days.

7Delivery of our services

• All our services are delivered digitally. Designs and files are sent by email or a secure download link, such as Google Drive. Nothing is shipped.
• Typical turnaround is 2 working days for a standard design in India, and the next business morning for single-page designs for clients in the US and Canada. Larger projects follow the timeline in your quote.
• Turnaround starts once we have your complete brief and, where needed, your payment.
• Our working hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. India Standard Time, excluding Indian public holidays.